FAQs

Please see our FAQs below for everything you need to know about visiting Clip 'n Climb Weston.

Are you 'Good to Go'?

‘Good to Go’ is the industry standard for confirming that we have measures in place to ensure that we are complying with Covid Secure guidelines.

We have been verified to confirm that we are ‘Good to Go’!

How are you recording Track and Trace?

We’ve got a QR code on site that you can scan when you arrive at the Centre. It will take you to a website for you to log your details which we will store for 21 days following the Government’s Track and Trace policy.

We also have the NHS Test and Trace QR code on site.

Failure to comply will result in being denied access to the Centre.

Are we required to wear face coverings?

Face coverings must be worn in all parts of the Centre other than in the Café when eating or drinking or when climbing.

We ask climbers over the age of 12 to wear face coverings during the brief and harnessing. Our instructors will be wearing face shields and coverings.

Any Spectators in the Arena should wear face coverings.

Are you offering sanitisation stations?

Upon entering the Centre, you will be asked to sanitise your hands. When entering the arena you will be required to stand on the sanitising matt before entering the arena, you will also be asked to sanitise your hands once again. There will also be sanitiser available throughout your climb. Failure to adhere to this will result in not being allowed access to the Centre.

How many people will be in the arena at a time?

There will be a maximum of 20 climbers in the arena at any time (unless you book a private session for your social bubble). You will stay with the same group for the duration of your climb.

Please keep the number of Spectators to a minimum and they will be allocated a table upon arrival. Spectators will be asked to remain in the Café for the session to enjoy the services that Steeple Heights Café have to offer.

 

What are your opening times?

Term Time: *Subject to change*

Mon – See booking system
Tue  See booking system
Wed – See booking system
Thu- See booking system
Fri – See booking system
Sat – See booking system
Sun – See booking system

 

Holidays:
Mon – Sun – Please check our booking system
(Times include non-standard sessions)

Is Clip 'n Climb only for children?

Absolutely not! Our sessions are accessible for children from 4 and above with no upper age limit and our belay system holds up to 22 stone, so adults can climb at any time. Children aged 4-8 must have either a climbing adult or we allow 1 adult spectator inside the arena (hi-vis jackets provided) with them to assist with clipping on.

Can I cancel or amend bookings?

We operate a 48 hour cancellation policy; if you know you are unable to attend your booked slot prior to this time frame, then we are able to offer a refund or try and rearrange your session date and time subject to availability.

*Refunds can take up to 14days to process

If you are exhibiting symptoms of Covid-19 or have been told to isolate then ring the Centre on 01934 418894 to rearrange your booking or email us on team.weston@clipnclimb.co.uk.

I have no previous climbing experience, is Clip 'n Climb for me?

Clip ‘n Climb is designed to be fun for EVERYONE regardless of ability! The difficulty of our challenges vary so there’s something for everyone to have a go at, from beginners to experts. Our staff will also be there to assist with those less confident.

How long do Clip 'n Climb sessions last?

Sessions are 55 minutes long including watching our safety video to make sure you can have a great experience!

You’re required to be here no more than 15 minutes before your session to check in and get harnessed.

When do I need to arrive?

Please arrive no more than 15 minutes before your session so we can ensure that you are kept safe on site, are signed in, harnessed up and ready for briefing.

What should I wear?

Please wear comfortable clothing and trainers. It is preferable for midriffs to be covered to prevent harnesses rubbing.

Open toed shoes, boots, Crocs, sandals or high-heeled shoes as well as  Long hair must be tied back and all loose jewellery, hats or hooded tops must be removed prior to climbing for safety reasons. are not permitted in the climbing arena and your booking may be void.

 

Do I need to bring any equipment with me?

No, equipment is provided by us. We can not permit the use of climbing chalk on the Arena.

Do you have wheelchair access?

Yes, we have a lift in main lobby of the building.

Do you have lockers?

Due to our Covid Secure procedures, we are unable to offer a locker service at this time. However each booking party will be allocated a table which means you can leave your belongings there. We would advise to bring as little in to the Centre as possible to minimise contamination.

Do you sell gift vouchers or merchandise?

Indeed we do! We have Clip ‘n Climb Weston-super-Mare t-shirts and water bottles for sale on site!

Do I need to stay with my child if they're not climbing?

If your child (4-16yo) is climbing then a guardian (over the age of 18) needs to be in the Centre at the same time. Children aged below 8 must have an adult in the Arena to support them – this can be a climbing adult or a Spectator. 1 Spectator on the Arena per booking is permitted.

Our Steeple Heights Café over looks the arena so you can grab yourself a drink and a bite to eat whilst keeping an eye on your child.

Do you have facilities for babies?

Yes, we have a baby changing facilities in our toilets. In our Café area we have high chairs that are available for you to use.

There is also a lift in the main lobby so that you can bring pushchairs upstairs.

Can I bring my own food and drink into the Centre?

Unfortunately not. All food and drink must be purchased from our Steeple Heights Café. You can bring water bottles to use in the arena (containing strictly water) or purchase one of our Clip ‘n Climb water bottles on site.

Where can I read your disclaimer?

You can read it by clicking HERE.

Check out our social media channels and leave us a review of your Clip 'n Climb experience on our Facebook!